No Autofill on Problem Tickets
 

The new procedure for reporting new problems does not prefill name and email address, like I believe the previous reporting scenario did.

Ralph Rayner

Re: No Autofill on Problem Tickets
 

Howdy Ralph,

Actually that would be a browser-based function rather than the help desk software itself. Perhaps your browser has an add on/settings that "auto fill" particular fields such as "name" or "email" that has been changed or left behind after a software update?

ttfn,
Sherry

Re: No Autofill on Problem Tickets
 

Hi Sherry,

I don't think it would be a browser problem. We do a lot of online shopping and account management, and they are autofilling.

Thanks for checking.

Ralph

Re: No Autofill on Problem Tickets
 

Hi Ralph,

Not sure then - we did change from a host-installation to an on-demand version of the helpdesk back in August. That may be the difference. If so, then it's a difference in how the browser interacts with the initial ticket page, and I don't see any options on my "side" of the page to automatically pull in name and address information (and given all the NSA hubbub, I'm not too keen to try and pull information from users' computers :) )

There are add-ons available for Firefox (and probably other browsers as well) that will allow you to create "autofill" entries for such information, in general as well as for specific pages.

ttfn,
Sherry