Gifting NC and Purchasing Problem!

I am still receiving the same error. Unfortunately, my concert is tonight, which is where we were going to give him the gift.

I had e-mailed the support and got a reply with a ticket number, but I am still awaiting my answer.

We are going to print the cover on a piece of cardstock paper to give to him, but I would like to get this ordered ASAP.

Thanks!