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Suggestions and feature requests Make suggestions for improving any aspect of any Notation Software product, or for new features.

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  #1  
Old 12-25-2013, 09:58 PM
rrayner rrayner is offline
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Default No Autofill on Problem Tickets

The new procedure for reporting new problems does not prefill name and email address, like I believe the previous reporting scenario did.

Ralph Rayner
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  #2  
Old 12-26-2013, 05:29 AM
Sherry C's Avatar
Sherry C Sherry C is offline
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Default Re: No Autofill on Problem Tickets

Howdy Ralph,

Actually that would be a browser-based function rather than the help desk software itself. Perhaps your browser has an add on/settings that "auto fill" particular fields such as "name" or "email" that has been changed or left behind after a software update?

ttfn,
Sherry
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  #3  
Old 12-26-2013, 03:45 PM
rrayner rrayner is offline
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Default Re: No Autofill on Problem Tickets

Hi Sherry,

I don't think it would be a browser problem. We do a lot of online shopping and account management, and they are autofilling.

Thanks for checking.

Ralph
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  #4  
Old 12-26-2013, 06:28 PM
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Sherry C Sherry C is offline
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Default Re: No Autofill on Problem Tickets

Hi Ralph,

Not sure then - we did change from a host-installation to an on-demand version of the helpdesk back in August. That may be the difference. If so, then it's a difference in how the browser interacts with the initial ticket page, and I don't see any options on my "side" of the page to automatically pull in name and address information (and given all the NSA hubbub, I'm not too keen to try and pull information from users' computers )

There are add-ons available for Firefox (and probably other browsers as well) that will allow you to create "autofill" entries for such information, in general as well as for specific pages.

ttfn,
Sherry
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