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New User Cannot Install

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01-26-2012, 11:53 AM

Sherry C

Product Manager

Join Date: Jul 2009

Location: Bad Axe, MI, USA (The Tip of the Thumb of Michigan)

Posts: 2,618

Re: New User Cannot Install

Hi,

We've seen this problem occasionally when someone puts the installation file on to a memory stick and tries to install from there. The installation program for the software (which is third-party) for some reason does not like doing that in some configurations. The solution is to copy the installation file to your hard drive and run the installation from there.

If the above doesn't work, please let me know either here or at our helpdesk at support@notation.com

ttfn,
Sherry

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